Archive for the ‘CFAH Board of Trustees’ Category

What’s Engagement Now? Experts Discuss Emerging Challenges

Sarah Greene
Wednesday, May 9th, 2012

This interview with Sarah Greene is the ninth in a series of brief chats between CFAH president and founder, Jessie Gruman, and health care experts—among them our CFAH Board of Trustees—who have devoted their careers to helping people find good health care and make the most of it.

Sarah Greene is a publishing entrepreneur and soil microbiologist with a deep interest in patients’ participation in their care – and particularly in the research process.  She is the co-director of Cancer Commons, a nonprofit in Palo Alto, CA that is developing a new approach to translational cancer research that puts the patient at the front of the research process.

Extreme Openness: Sparking Progress through Patients, Researchers & Clinicians

 

Gruman: Building communities of engaged stakeholders is a theme that runs throughout your career.  Tell me about the different ways you have worked on this.

Sarah Greene:  I discovered somewhat by accident – early in my career — that science makes faster progress and produces better results if more people with a range of different expertise are brought together. In the past 10 years, I’ve extended this belief to patients’ participation in their care.

Gruman: How did you move from working as publisher focused on basic science to health care?

Sarah Greene:  I helped create innovative ways to share and develop molecular biology lab protocol manuals across diverse organizations and settings in the first company I founded, Current Protocols. I got into the health business by trying to recreate this approach with Praxis Press, a company that provided point-of-care online information to clinicians. We wanted to create a product with more usability, rather than just posting an existing textbook. For each health condition, we developed patient-friendly descriptions of the clinical information that could be customized and printed out by doctors.

To keep the content updated, we needed to scan the scientific literature for important findings, so we started a news service and worked with clinicians to try to define and link to good evidence.  We also published a Web-based magazine that included patient narratives and articles about the culture of medicine.  We thought it was important to bring the patient experience to the clinicians and researchers, even though this was before people were talking about empowered patients.  Anyone could read it – you didn’t have to subscribe and it became pretty popular with a lay audience in addition to physicians.  My business partner and I sold this company to Thompson Healthcare in 2002.

Gruman: And didn’t you work on the very early version of The New York Times Website?

Sarah Greene:  Yes. I was hired to develop the Times’ deeper Web content in health and helped launch the Well blog with Tara Parker Pope in 2006.  By this time, people had really started to want to talk with each other and the broader community about health and health care.  The world was a different place.  Take, for example, the Patient Voices feature – it’s a simple slide show – coupled with an audio track of five or six patients describing their struggles with a single condition.  It’s amazing how powerful those patients are!  I could see that this was just a tiny piece of what you could do to include patients in the equation.

After I left The New York Times, I spent a while as the founding managing editor of the Journal of Participatory Medicine  (JoPM).  It was there – actually, through putting together the inaugural issue with you, Jessie – that I started to see the full potential of patients participating in their care.  There were some powerful articles in the JoPM as we attempted to define this emerging field: one by Gilles Frydman on patient-driven research, another by Richard Smith on peer review and bias in publishing. Around that time I wrote an editorial that crystallized my thoughts on patient involvement, “Participatory Medicine as Revolution! Think Critically! Communicate!” And yet I despaired that this was reaching an audience that already was on board with participating in their care.

Gruman: And what are you up to now?

Sarah GreeneCancer Commons is a nonprofit translational medicine network that links cancer patients, clinicians and scientists in “rapid learning communities” with the goal of developing precision therapies faster and getting them to patients faster. Central to the idea is that patients are treated as partners rather than simply as subjects.  We hope that by closing the loop between patient insights and research it will be possible to speed the learning process and achieve better outcomes.

It works like this: Editorial boards made up of leading clinical researchers in each cancer curate molecular disease models (MDMs) that identify the most relevant tests, treatments and trials for each molecular subtype of that cancer. Patients and clinicians access the MDM through Web-based applications and content to inform their decisions about testing and treatment. More data is pooled from academic institutions conducting trials, clinical case studies, and patient-donated data and surveys, to interpret and discuss in forums that engage all the stakeholders.  This collaborative conversation based on large and diverse datasets will validate or refute the current MDM. The editorial boards reach a consensus about the evidence under discussion and update the MDMs accordingly.  So patients and clinicians always have access to the latest clinically actionable information.

We have seen some remarkable examples of patients joining with researchers to catapult research forward. The recent Sage Bionetwork Congress highlighted a few impressive examples of how researchers and patient groups are taking on this multiple-stakeholder model.  For example, Kathy Guisti spoke about founding the Multiple Myeloma Research Foundation, after being diagnosed with the disease, and their successes over 10 years: building a tissue bank, collecting over 3,500 bone marrow samples, collaborating with researchers to sequence the myeloma genome, and networking with 16 clinical centers to initiate 40 trials, with 4 new drugs FDA-approved and nearly 2 dozen more in accelerated trials.

We think there are many more people with cancer who are actively engaged in their care who would welcome the opportunity to participate in a meaningful way with researchers.  Many leading clinical researchers too have realized that collaborating on datasets and with patients is now possible with internet and sequencing technologies and that collaboration may be a necessity to make real progress in drug discovery. We hope, at Cancer Commons, to build the tools and provide the linkages that will facilitate collaboration and speed research.

I just read an inspiring book by Michael Nielsen – Reinventing Discovery: The New Era of Networked Science – which describes the power of crowdsourced data and expertise in the fields, primarily, of math and physics. In biology of course, the human genome project is exemplary, and Nielsen provides a roadmap for how these collaborations have succeeded (see his Ted Talk).  Here’s a great quote from the book that captures this spirit:

In an ideal world, we’d achieve a kind of extreme openness. That means expressing all our scientific knowledge in forms that are not just human-readable, but also machine-readable, as part of a data web, so computers can help us find meaning in our collective knowledge. It means opening the scientific community up to the rest of society, in a two-way exchange of information and ideas.

Thank you, Jessie, for the opportunity to discuss my latest project!

Related Links:

What’s Engagement Now? Experts Discuss Emerging Challenges series:

Interviews with CFAH’s Ziff Fellows on the challenges of patient engagement:

What’s Engagement Now? Experts Discuss Emerging Challenges

Gail Hunt
Wednesday, January 18th, 2012

This interview with Gail Hunt is the first in a series of brief chats between CFAH president and founder, Jessie Gruman, and health care experts—among them our CFAH Board of Trustees—who have devoted their careers to helping people find good health care and make the most of it.

Gail Hunt is president and CEO of the National Alliance for Caregiving, a nonprofit coalition dedicated to conducting research and developing national programs for family caregivers and the professionals who serve them. She is also on the Board of Commissioners for the Center for Aging Service Technology, the steering committee for Long-Term Care Quality Assurance, and the Governing Board of the Patient-Centered Outcomes Research Institute (PCORI). She is a member of CFAH’s Board of Trustees.

The Growing Complexity and Prevalence of Caregiving

Gruman: People frequently tell me how they find themselves taking on new responsibilities for their health care –  or that of a loved one –  that are both unexpected and unfamiliar.  Have you seen any trends in caregiving or in caregivers’ reports of their activities that shed light on these stories? 

Are more people providing care to family members or friends today than a decade ago?

Gail Hunt:  The number of family caregivers has gone from 21 percent of the US population serving in that role in 2004 to 23 percent in 2009.  This increase reflects a combination of increased longevity and the aging of the Baby Boomers. We’ve always, as a country, taken care of family members.  There are just more of us who now need care.

Gruman:  What additional forces are driving the increase in the number of caregivers and the number of hours devoted to family caregiving in the US?

Gail Hunt:  Public policy is pushing back onto the family more of the care for people who have serious illnesses and disabilities.  States are financially strapped and are looking to trim all expenditures.  Of course, Medicaid is in the spotlight.  As states squeeze down Medicaid rolls, family caregivers pick up the care for people who formerly received professional services, including skilled nursing care, day care, home health and transportation.

It is not always so straightforward:  Say that your mom is ready to move into a nursing home. Increased eligibility requirements and longer waiting lists mean that she is not able to do so for many months, if not years.  You as a family caregiver will shoulder the responsibility for caring for her in the meantime.

Gruman: Have you seen changes over time in the expectations of caregivers by health professionals in terms of the type of care they deliver?

Gail Hunt:  People are being sent home from the hospital, rehab facilities and nursing homes still needing a lot of technical care. Susan Reinhard, Senior Vice President for Public Policy at AARP says, “Family caregivers are being asked to do things that make a young nurse quake in her boots.”

Services to support family caregivers have been cut as well.  In California, for example, funding for state-supported services like respite care and the network of eleven caregiving resources centers has been cut drastically.  So they have a situation where people are being pushed back into their homes but the family caregivers are not being given what they need to care for them well.

Federal funds for caregiving – while modest – have not yet been cut. The National Family Caregivers Support Program is only $162 million, but those resources are still intact.

Gruman:  How have advances in medical technology changed the job of family caregiving?

Gail HuntA lot of people are now sent home from the hospital or rehab facility with respirators and stomach tubes and other technologies where they would have been kept in the hospital before.  Sometimes there is training for the patient and the caregiver but often there is not.  Sometimes the training while the patient is in hospital paralyzes peoples’ ability to actually manage well.  They hear things like, “If you don’t do this right, your dad could die.”

Family caregivers have to quickly become quite sophisticated as the pressure for patients to be sent home quicker but sicker continues.  Getting the doctor and discharge planners to set appropriate expectations is important. If a parent has a stroke, for example, the hospital health professionals may set the expectation that after six months, the patient will go back to the way they were before.  Caregivers – and patients – need guidance about what kind of progress is reasonable so they can plan accordingly.

Gruman:  Have you seen any recognition by primary care providers, hospitals or health plans of the increased amount and technical burden of family caregiving? 

Gail Hunt:  Every hospital in the country is aware of the problem of readmissions. Hospitals are now asking themselves, “What can we do to ensure this person doesn’t come back?”  They are looking for simple things to do that will make a big difference.  One thing they are focusing on is medication management – as though this will be the panacea.  Most care transition models focus more on communication among professionals and overlook the critical role of educating and supporting the patient and family caregiver in recovering from a hospitalization – and in the process, preventing readmission.

There are a couple of well-tested, established models of care transition that recognize the importance of the family caregiver and really try to involve the family caregiver so the patient won’t cycle back.  The Transitional Care Model, developed by Mary Naylor, the Care Transitions Model developed by Eric Coleman and the Guided Care Model developed by Chad Boult all emphasize this. Aetna tested Mary Naylor’s model in a for-profit insurance setting and got very positive findings, a sign that it is feasible and worthwhile to focus on family caregiving. 

CMS has made a lot of money available to improve approaches to making safe care transitions. They are looking for good models that can be taken to scale.

Gruman: Clearly, our abilities (or lack thereof) to care for ourselves and our loved ones affects how well we recover and whether we continue to be able to live independently.  You said before that resources that might help with this are being cut.  What are efforts that are ongoing or starting up that support family caregivers in doing this better?

Gail Hunt: The VA has a new caregiver program that resulted from the Omnibus Caregivers and Veterans Act of 2010.  It established a good support program for caregivers of veterans injured post 9/11. That’s really important, but the vast majority of caregivers are caring for people injured in World War II, Korea and Vietnam and are not covered by the program.  Congress wanted to be responsive to Veterans of Iraq and Afghanistan.  I am a big supporter of the VA’s caregiving work in general: it’s a great program.  They have tried where they could to be supportive of caregivers of those wounded in earlier conflicts.

The best – and probably most convenient – sources of support for caregivers these days are online.  The well-regarded generic sites like Mayoclinic.org and WebMD and the disease-specific Websites like cancernet.com and the Michael J. Fox Foundation for Parkinson’s Research can provide family caregivers with a good sense of the disease or condition, how it progresses and what to watch out for.  But caregivers also need information about caregiving and there are good sites for that too.  Some of the disease sites like the Alzheimer’s Association and the National Multiple Sclerosis Society have excellent information about the disease and also a wealth of caregiving information and services like support groups and chat rooms.  There are also some excellent sites like caregiving.com and caring.com where the needs of the family caregiver are the sole focus.

The digital divide means that some people who need support that is mostly available online won’t get it – but then, the burden of family caregiving is such that most family caregivers are hard pressed to find time to even make use of this kind of support. I hope that as the digital divide eases, more people will be able to find the information and support they need.

Related Links:

Interviews with CFAH’s Ziff Fellows on the challenges of patient engagement: