Archive for the ‘Health Behavior News Service’ Category

Prepared Patient: How to Find and Use Health Insurance

HBNS Staff
Thursday, April 5th, 2012

Prepared Patient Publication Logo

Prepared Patient, is created by the Health Behavior News Service (HBNS), part of the Center for Advancing Health. This monthly series helps Americans participate more fully in their health and health care. For more issues of the Prepared Patient series, visit the archives.
Written By
: David Pittman, Contributing Writer

Through both her personal and professional life, DeAnn Friedholm knows all too well how difficult it can be navigating the waters of the health insurance market.

As Director of Health Reform for Consumers Union, the folks behind the popular Consumer Reports publications, DeAnn is familiar with the ins and outs of health insurance and health care delivery in the U.S.

Several years ago, she had to shop for her own health insurance. The prospective insurance company discovered she had had a couple of benign tumors more than a decade before and so denied her coverage because of her preexisting condition.

Just like that, Friedholm had no good option for insurance in case she needed to see a doctor.

Friedholm went without health insurance for a year before landing a job at a large company that provided it. In the meantime, she paid the full doctor’s bill herself and prayed nothing catastrophic would happen.

“We have all kinds of examples of that, where people were denied coverage and couldn’t find anybody to cover them because of something in the past that no longer is a current issue for them,” Friedholm said.

Whether you have a preexisting condition or not, are new to shopping for insurance or trying to figure out what coverage you do have, there are resources to help with this often complicated but important purchase.

Don’t know an HMO from a PPO? 
Here are some of the most common terms you will encounter when selecting and using health insurance:

Premium-the amount you and/or your employer pays for health insurance. It can be paid monthly, quarterly or yearly.

Deductible- the amount of money that must be paid out-of-pocket for a health care service before an insurer will start to pay

Co-payment- a fixed amount you pay when receiving a health service, such as a doctor visit or to receive prescription drugs

Co-insurance- the percentage an insured person pays for a service after a deductible is met. Your insurance pays the rest.

Network- the hospitals, physicians and other health care providers your insurance has contracted with to provide health care services.

HMO (health maintenance organizations)- managed care plans that have a closed network of providers you can visit. Most HMOs require you to have a primary care physician who will refer you to a specialist if needed.

PPO (preferred provider organization) –­ managed care plans that allow you to visit any doctor from a preferred network of hospitals and physicians. Under PPOs, you can visit a doctor out-of-network, but you will be charged more.

Out-of-network—health care providers not contracted to provide services to customers on a particular health plan

Out-patient-a person who visits a hospital or clinic for medical services but does not require an overnight stay

Inpatient-a person who is admitted to a hospital for at least one night for ongoing care

Mental Health Care-the diagnosis and treatment of mental illnesses, such as depression

First Things First

If you are seeking health insurance, the first thing you should do is figure out what coverage you are eligible for, recommends Cheryl Fish-Parcham, deputy director of health policy at Families USA.

Find out if you can gain coverage through your employer or if you can be placed on your spouse’s or parent’s plan. About 55 percent of Americans have an employer-sponsored plan while another 10 percent buy it on their own, according to the U.S. Department of Health and Human Services (HHS).

Figure out if your income, age or other factor, such as a disability, makes you eligible for a state or federal health plan. For example, the federal Medicaid program is designated for those with low incomes and children while Medicare covers people over 65 and certain people under 65 with a disability.

Next, consumers should look at how much they will be paying; both for premiums-money paid on a regular basis for health insurance-and through deductibles and co-insurance, which are the amounts insurance companies require you to pay before they cover a portion or the rest. Because everyone has different health needs based on age and health condition, it’s difficult to say overall how much a good plan should cost. “You want to get an idea of what’s available to you in the market,” Fish-Parcham said.

Cost of insurance typically varies from state to state and from region to region as the population by age, race, and sex, the numbers of uninsured and providers, local health care costs, insurance companies and taxes vary.

Additional questions you should ask yourself include: Are prescription drugs covered? Are mental health services included or limited? What is the difference between coverage for out-patient care, like from a doctor’s office, and hospital care or visits to an emergency room?

A common pitfall is choosing the plan that has the lowest deductible without looking at what’s covered under the plan. “That’s a big mistake,” Fish-Parcham said.

Mari Edlin of California is a freelance writer who has shopped for and purchased health insurance on her own for 24 years. She advises that people evaluate their lifestyles and medical histories to figure out what they need in terms of routine doctor’s visits and possible specialty care.

As a 59-year-old who expects to have health problems, she admits to paying high monthly premiums in exchange for lower-cost office visits. For example, recent back surgery, which included a hospital stay, only cost her $100.

“I guess I feel a little content paying a slightly high premium knowing everything else I pay is very small,” Edlin said.

Changes Coming

If navigating the health insurance sea is still a little rocky, there may be some help coming later this year. Starting in September 2012, insurance companies will be required to issue a summary of your insurance benefits in plain, easy-to-understand language. Using uniform standards developed by HHS, the goal is to help customers understand their health insurance coverage and how to use it.

The new benefits summaries will not only tell you what you are paying for and what’s covered but also provide a dictionary for common terms such as “deductible” and “co-payment.”

High-deductible plans

If monthly premiums seem to take a big chunk of your paycheck, Tommy Taylor, managing consultant with the health insurance broker Willis, in Texas, suggests considering a high-deductible plan. Deductibles are the money insurance plans require you to pay first before their coverage kicks in. When employer-sponsored health insurance started to become popular in the 50’s and 60’s, deductibles of $50 or $100 were common.  Now, high-deductible plans often have $1,000 to $5,000 deductibles.

Insurance companies offer lower monthly premiums with these higher deductible plans because the policy holder is willing to pay more of their health costs up front. In some cases, such plans might cover routine office visits and prescription drugs with lower co-pays.  Knowing your health condition and how frequently and likely it is that you will need to see a doctor or receive health care services, will influence the package of health coverage, premium and co-payments that work best for your or your family’s situation.

Taylor drafted an example of a plan for someone living in Austin, Texas. Coverage with a $500 deductible would cost a sample individual $603 a month and a family $2,015. That same person could drop their premiums to $330 per person per month with a $3,500 deductible.

“That’s what a majority of our employers provide,” Taylor said. And added that he believes, “What you should be able to do is buy the plan you are comfortable with.”

Need help finding and understanding health insurance?
Here are some helpful websites:

Resources from the U.S. Department of Health & Human Services

Resources from Consumers Union

Families USA

Resources, Asking for Help

Fortunately, there are several avenues to guide you along the way if you are lost or need help. And it’s never wrong to ask someone if you are confused or need guidance, DeAnn Friedholm said.

Healthcare.gov is the federal government’s website that provides information on finding and using every kind of insurance, including a guide to selecting insurance. Cheryl Fish-Parcham also noted it has a useful tool to compare small group and individual policies by state.

The Consumers Union, like many other patient advocate groups, has created guides to health insurance designed to help people understand and use their health insurance coverage.

Independent agents can also help. “Be sure that they are licensed in your state before you use them,” Fish-Parcham said. State insurance departments are a good place to check for complaints or compliance charges against plans and agents.

Getting Kids to Be Active

Conversation Continues
Monday, March 26th, 2012

Conversation Continues feature ongoing discussions or news on current health topics with links to related materials.  They are part of the Center for Advancing Health’s portfolio of free, evidence-based coverage of what it takes to find good care and make the most of it.  By Kelly Malcom, Editor, CFAH’s Health Behavior News Service.

Parents, physicians and health policy makers alike recognize that getting kids to eat well and exercise will protect them against many health risks but that getting them to do so can be tough.  Two recent highly criticized efforts, an exhibit at Epcot and a rhyming book by Paul Kramer, unfortunately used shame and bullying as motivators.

In February, normally kid-friendly Disney drew fire from many for an interactive exhibit called “Habit Heroes” at Epcot, which challenged kids to help thin heroes fight fat villains named “Lead Bottom” and “The Snacker.” The exhibit has since been closed. Ottawa bariatric surgeon Yoni Freedhoff said, “The truth is, if it was that simple to manage weight, I’m pretty confident we wouldn’t have a problem.”

Everyone chuckled as Maggie got up to bat.

Maggie was not only clumsy, she was also quite fat.

Verses like those above in the newly released book “Maggie Goes On a Diet,” targeted at kids ages 9-12, attempt to raise the virtues of healthy eating, but in a wrong-headed way, according to Travis Saunders. He writes, “The book suggests that kids should focus almost exclusively on their weight, and that reducing their weight will win them friends and admirers, as well as making them athletic superstars.  It also promotes an incredibly unrealistic expectation of dramatic and rapid weight loss, and places the blame/responsibility for body weight on the shoulders of the children themselves.”

Instead of trying fat-shaming books and exhibits, recent studies show that getting kids involved in physical activity at a young age helps get them closer to the recommended 60 minutes of moderate-to-vigorous activity a day. The types of activities also seem to be important. One study covered by the Health Behavior News Service shows that girls who join organized team sports at age 11 are more likely to stay physically active as they get older. And enticing at-risk youth with activities they already view as cool or fun, like active video games or hip-hop dance, can encourage more of them to participate. On the other hand, another small recent study reveals it may take more than just access to an active video game to keep kids moving.

Can upping the cool factor of healthy eating and exercise help reach children who might not otherwise get the message? A new effort by Grammy and Emmy Award winning producer Quincy Jones III seems to think so. His new website, FeelRich.com, features urban artists and celebrities promoting the idea that health equals wealth. “Health isn’t always easy. But it’s always worth it…Because you don’t just want to feel good. You want to feel rich.”

Related links:

Prepared Patient: Young Adults Taking the Health Care Reins (Updated Version)

HBNS Staff
Thursday, February 9th, 2012

Prepared Patient Publication Logo

Prepared Patient, is created by the Health Behavior News Service (HBNS), part of the Center for Advancing Health. This monthly series helps Americans participate more fully in their health and health care. For more issues of the Prepared Patient series, visit the archives.
Written By: Lisa Esposito, Updated (Feb 2012) By: Amy Sutton, Contributing Writer & HBNS Staff

This updated Prepared Patient feature offers advice for young people who are just starting out in managing their health care, including information on important provisions from the Affordable Care Act.

Your parents still might be willing to do your laundry, but if you’re over 18, they can’t make your medical decisions. Are you ready to navigate the adult health care system?

Len Ward, a Louisville, Ky., freelance writer in his late 20s, was born with a rare condition called endocardial cushion defect. Fortunately, he was symptom-free since his second open-heart surgery at 8 years old into young adulthood.

“I have a cardiologist,” Ward said. “He’s a children’s cardiologist but he’s well-versed in my condition. He’s the only one who knows that much about it.  For the foreseeable future I will be sticking with these doctors.”

All too often, the health care system fails to keep up when children with chronic conditions reach adulthood, said Patience White, M.D., a professor of medicine and pediatrics at the George Washington University School of Medicine and Health Sciences.

“It’s not unusual” for a young adult with a medical condition to be without a medical home or age-appropriate health care, said White, who is chief public health officer of the Arthritis Foundation. Moreover, “the bulk of young American adults do not interface with the health care system during their adult years.”

So what’s wrong with that?

Health Insurance Resources for Young Adults
Want to find out more about private coverage, community services and pricing? Check out these resources for more details:

  • Healthcare.gov - This mini-site for young adults explains recent changes in health insurance options as the result of the Affordable Care Act, details coming improvements, suggests providers in your state and offers tips on what to do if you need insurance or have been rejected by insurance carriers. You can also get more info from Healthcare.gov’s Facebook page.
  • AARP – The AARP offers an easy-to-read rundown of the health care legislation changes and their impact on parents and their children.
  • The Commonwealth Fund – More information about how the changes to legislation may ultimately affect the health of young people.

You Have Adult Health Needs

Emerging adults “may not have heart disease but they have risky behaviors,” said Angela Diaz, M.D., program and research director of the Mount Sinai Adolescent Health Center. Young adulthood is a time for “safe experimentation,” but in fact, common not-so-safe behaviors include unprotected sex, substance abuse, violence and preventable injuries.

Getting to know the health care system with regular screenings and checkups can pick up problems that would otherwise progress unrecognized and untreated.

The Agency for Healthcare Research and Quality says that check-ups should include blood pressure and BMI monitoring along with a comprehensive exam with cholesterol tests. Providers can make sure tattoos or piercing sites are intact and infection-free, offer counseling on alcohol misuse and screen for depressive disorders.

The Centers for Disease Control and Prevention also recommend regular STD screenings, including HIV screening, for sexually active young adults. Sexually active women 25 or younger should receive regular screening for the STDs chlamydia and gonorrhea because women in this age group have the highest rates of infection. The CDC also recommends that women should receive regular Pap smears to check for changes that might suggest cervical cancer starting at age 21 or within 3 years of the first time they have sex.

Think shots are just for kids? Think again. Immunizations, such as those for human papillomavirus (HPV), meningococcal disease and hepatitis A and B, also play an important role in protecting the health of young adults.

In addition to shots and checkups, young adults might need to get their lifestyle in sync to protect their health. Obesity rates for young adults are skyrocketing. Balanced nutrition also can be a problem for vegetarians or vegans. Some young adults have tried to quit smoking or find themselves struggling with substance abuse problems, but find they can’t do it alone.

Your Way In: Gaining Access

Fortunately, there’s help for young adults seeking the answers to their health problems. Older teens are “wonderful health care consumers,” Diaz said. “For instance, we have a 24-hour on-call doctor. The kids use this appropriately, they don’t abuse it.”

At the Mount Sinai Center, 10,000 New York City teens and young adults have access to free “mental health, reproductive care, primary and acute care, and specialty care: for obesity, eating disorders, Gay/Lesbian health issues, interpersonal violence, and pregnancy prevention and treatment,” Diaz said.

Some young people find that making the transition to adult health care is a bit uncomfortable. Inevitably, though, comes the time to cut the apron strings.  At the Sinai Center, “the official age is 10 to 22,” Diaz said. “Sometimes they don’t want to go.”

Although you seldom see adult patients in pediatric practices, it still “is a shock when a youth and their family learn that they cannot continue to be seen by their pediatrician,” White said. “The fact that there’s no posted policy that warns you that you will have to move on to an adult health care provider is amazing.”

Patient-Skill Savvy

Another “bridge” to the adult health care world might be the military health system; for others, it’s college.

The University of Maryland Health Center in College Park serves a student body of 37,000, and includes a women’s health center, mental health unit and an urgent care clinic as well as an orthopedic surgeon onsite once a week.

Between freshman and senior year, students do pick up patient skills, said Kelly Kesler, former assistant director of health promotion at the health center.

Some health visit basics they might not have known: “Okay, you can’t just walk in and they’re going to see you right now. You need to make an appointment,” Kesler said. Or at the pharmacy, “some student had never had to bring in their own prescriptions. Some aren’t sure of the difference between a generic and name-brand medication.”

The transition process “is pretty straightforward,” White said. “You need to know how to communicate about your medical condition and what to do to stay healthy, have a copy of your medical record, know how to make a doctor’s appointment and get your prescriptions. You should learning these skills at 13 and have a transition plan by age 14.”

Yet some 25-year-olds might not be able to say with confidence (1) “I know my medication and dosages,” (2) “I know when to call my health provider to report a change in illness status” and (3) “I have an emergency plan.”

Can you fill in the blanks about your family medical history? Could you locate your medical records? Could your kids?

“I believe my current cardiologist has all my medical records,” Len Ward said. He doesn’t sound too sure. “I wouldn’t know where to start,” added Ebonie Williams, a social worker in Manassas City, Va.

Taking control of your medical record doesn’t have to be a big deal, White said: “I just discuss what’s in it and give it to kids on a flash drive; you just download it. They just put it on their computer. I ask them to keep it in a secure place where it stays confidential.”

“I can’t emphasize enough the importance of prevention: learning stress-management techniques now, basics like sleep hygiene,” Kesler said. Above all, college health care “is an opportunity for students to learn about advocating for themselves.”

Health Insurance Changes and Challenges

High school graduation, leaving for college, navigating in an increasingly tight job market – young adults face a lot of changes and moves. In the midst of all those shakeups, finding health insurance coverage often gets lost in the shuffle.

“This age group needs access and services but are least likely to get it,” Diaz said. In 2008, three out of every 10 uninsured persons was a young adult.

But thanks to recent changes to health care coverage laws, young people have increased options when it comes to coverage. The Affordable Care Act legislation, effective September 2010, means that parents can keep young adults on their health insurance plan until age 26. In the past, coverage ceased by age 18 or 21, leaving young adults who couldn’t get coverage through employment adrift without many options.

Now, even young adults who are married, not living at home or not in school can be added to a parent’s plan, as long as they’re not eligible for coverage through their own or a spouse’s employer. Research shows that a significant percentage of young adults are saying “Sign me up!” A 2011 survey of health care providers found that at least 600,000 young adults joined their parents’ insurance plan within a few months of the passage of the law.

But having insurance doesn’t always mean access to care will be easy.  Many recent college graduates no longer live in the same city or even state as their parents—and consequently, their health insurance networks. Finding a provider who will accept a particular plan—or even finding out if a given provider will accept a plan—can be tricky. Websites such as ZocDoc.com or a family’s insurance provider’s website might be a good place to start, but youth and families may need to make some phone calls to verify coverage.

Of course, for some young adults, insurance through their parents still isn’t an option. If their parents can’t or won’t cover the cost of premiums and young adults are unable to pay, if parents don’t have access to health care plans at their place of work or if parents are on Medicare, young adults may need to find coverage through an individual insurance plan (see sidebar for more information about finding an individual plan). And more changes are coming; by 2014, Medicaid requirements are set to expand, and many young adults with low incomes will be eligible for Medicaid insurance coverage.

In any case, a spirit of independence and advocacy – and a willingness to embrace developing changes in health care – can serve young adults well as they start navigating the health care system on their own.

“Students have an advantage over older folks like us,” Kesler said. “They are very much attuned to health technology. They visit respected health consumer Web sites, they can use their iPhones as pedometers and they can use a variety of apps to track their health” online.

Prepared Patient: Small Steps to Big Health Change

HBNS Staff
Thursday, January 12th, 2012

Prepared Patient Publication Logo

Prepared Patient, is created by the Health Behavior News Service (HBNS), part of the Center for Advancing Health. This monthly series helps Americans participate more fully in their health and health care. For more issues of the Prepared Patient series, visit the archives.

Written By: Randy Dotinga, Contributing Writer, and Kelly Malcom, HBNS Editor

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We often give a chilly reception to the idea of going “cold turkey” when it comes to anything that has to do with changing behaviors and habits, even those that may be important for our health. And no wonder: habits become habits because they give us something we think we need. Maybe they make us feel better (hello, chocolate!) or they bring comfort, familiarity or convenience to our lives.

Once we get used to doing things a certain way, the idea of changing a routine behavior can seem overwhelming. And we worry (with good reason) that we won’t be successful if we try to change our habits all at once.

Joan Christensen, a 57-year-old dance teacher from North Branford, Conn., understands. The recession and personal challenges sent her into a depression. She coped by eating more, ballooning her 5-foot-4 frame up to 204 pounds. “I was feeling sorry for myself and food became my solace,” she says. Yet, she wasn’t motivated to turn her life around.

Then a medical crisis hit. Suddenly, Christensen was ready to make changes, but didn’t know where to start. With the help of her physician, she began to take small but meaningful steps to reduce her weight. It worked.

“I’m a new woman,” Christensen says. Through a series of small steps over a period of six months, she lost 44 pounds. 

It’s not just common sense that backs up her go-slow approach. Research supports it too, suggesting we’re more likely to improve our health if we don’t pressure ourselves into developing new routines overnight but instead take time to learn new habits.

“We talk as if willpower were the whole show,” says Christensen’s physician, David Katz, M.D., director of Yale University’s Prevention Research Center. “But that’s like thinking you can climb Mount Everest if you just want to badly enough. Nonsense. You need mountaineering skills.”

Tipping Points

“Rationally, you’d think motivation would be strong enough to get you to adopt a health behavior, but it’s not,” says BJ Fogg, Ph.D., director of the Persuasive Technology Lab at Stanford University. Fogg works on creating systems to change human behavior and adapting those systems for use with mobile devices. “Motivation and habits actually live in different worlds.” Motivation, he explains, is important for developing the initial surge in energy to make a change, what he calls a motivational wave.

For Christensen, her motivational wave wasn’t voluntary. She became ill one particularly busy day after eating an unhealthy breakfast and skipping lunch. Nausea, stomach pains and shortness of breath hit her all at once. “I sat down and cried,” she recalls. “I was spiraling out of control and had hit bottom. I then knew that it was now or never.”

It’s quite common for a medical crisis to serve as a tipping point, Katz notes.

“Unfortunately, tipping points do tend to come in the aftermath of calamity, such as after a heart attack or stroke. Sometimes they occur when a medical crisis strikes a family member or friend,” he says. “Sometimes they are due to other kinds of events that change our perspective-such as pregnancy. What is most powerful varies with the individual.”

Online Support for Health Change
You might start out with an online health assessment like this tool from Dartmouth: http://howsyourhealth.com/Looking for ideas about small steps that could make a big difference to your health? Check these online resources:General health information and guidance about healthy living is available from the U.S Department of Health and Human Services at http://www.healthfinder.gov/

  • The U.S. Department of Health & Human Services offers 119 ideas about small stepsyou can take to improve your diet and get more exercise.Examples: Grill, steam or bake instead of frying. Choose a checkout line without a candy display. Walk to a co-worker’s desk instead of emailing or calling.
  • The American Dietetic Association offers a variety of small ways to shave caloriesoff your daily diet.Examples: Don’t eat out of a box or bag because you’ll feel like you need to finish everything. Satisfy your ice cream urge by buying brands that are slow-churned and have reduced calories.

http://www.smokefree.gov/ is available from the Tobacco Control Research Branch of the National Cancer Institute to offer help with quitting smoking.

This resource guide from a California non-profit lead by Robert and Jeanne Segal with support from Rotary International could be helpful for a wide range of health concerns including mental health and substance use information: http://www.helpguide.org/index.htm

If you can’t quite bring yourself to begin changing your health for the better, there are things you can do to help move in that direction. Talk to your doctor, Katz suggests, and ask about the perils of the status quo and the possible benefits of changing your habits.

Simply having motivation, wherever it originates, is not enough to develop new habits. “One of the problems is when people fail at changing their behavior they blame themselves and their lack of motivation. They are blaming the wrong thing,” says Fogg.

Skill-Building over Time

Katz says some people actually prefer to make a big change in one fell swoop. They might suddenly quit smoking or start following their insulin injection routine to the letter. “It’s constitutionally who they are,” he says.

But researchers have found that most people do better with a slower, step-by-step approach, Katz says. To use this approach effectively, however, you may need an education in exactly what your options can be.

People often fail at making important changes because they lack information, adds Judith H. Hibbard, Ph.D., a professor of health policy at the University of Oregon who studies the choices people make about their health. “They don’t know what their role is in the care process, and they’re overwhelmed with the task of managing their health. It’s more like being defeated and discouraged rather than being lazy.”

With her doctor’s help, Christensen learned new weight-loss techniques. She started keeping a food diary, for instance, to give her insight into her daily diet. “You don’t realize what you are putting in [your body] until you see it on paper,” she says.

She began eating six times a day instead of going from breakfast to dinner without food. She cut down on sugar by changing brands, learned to savor her food instead of wolfing it down and tried new recipes.

“It isn’t easy…in the beginning it was very hard to give up sugar,” she says. “But you soon learn that it’s not a necessity. I can now go out and watch people have dessert around me, and it doesn’t faze me. It is empowering to know that you are in control. And I have found that gaining control over my weight and eating habits has taught me to take control in the areas of my life that were causing the overeating.”

If you’re overweight, you may think Christensen’s success is unrealistic. But a landmark 2002 study published in the New England Journal of Medicine finds that a moderate amount of weight loss, the kind you can achieve through fairly minor changes in exercise and eating habits, had a bigger positive effect on overweight people at risk for diabetes than preventive medication had.

Those who exercised a half-hour a day and lost just 5 to 10 percent of their weight-10 to 20 pounds for a 200-pound person-were almost 60 percent less likely to develop diabetes. 

If 30 minutes seems like too much, Fogg suggests starting shorter. “Tiny habits grow into full behaviors over time. If you get in the tiny habit of exercising for three minutes and that becomes a true habit, you will eventually just naturally end up doing 30 minutes,” he says. “Over time, you develop the physical capabilities and arrange the world around you to make it easier.”

Building Confidence

Needles don’t bother Joan Reder, a medical transcriptionist with the Scripps Health System in San Diego. That’s a good thing: She has had type 1 diabetes for 35 years and daily insulin injections have long been part of her daily routine.

But something does make the 59-year-old Reder nervous: technology.

Recently, she was intrigued by the idea of converting to using an insulin pump that would allow greater control of her insulin levels. But it worried her, too.

For one thing, the idea of using new technology didn’t thrill her. “I’m not a techie person. I know what I need to know to use my computer, and the rest…well, I don’t want to know,” she says.

She had also heard a secondhand horror story about the pump and didn’t want to shell out money for a pump that she might not want to keep using. “So having a pump was really scary to me,” she recalls.   

Then she discovered that she could enroll in a study that allowed her to get extra support from medical staff and try the pump without making a major financial commitment. It also helped that she was able to turn to other diabetics in a support group and learn tips about how to use the pump.

“They know things that your doctor can’t tell you unless your doctor has diabetes, like how to eat pizza or M&Ms with the pump,” she says.   

Christensen tried the pump and loved it. Instead of giving herself insulin injections throughout the day, she programs the pump’s computer to deliver the amount she needs based on what she eats. That’s much easier than going through the multiple injections that she used to endure to be able to safely eat certain foods.

She now regularly wears the pump, which weighs about half a pound and delivers the insulin through a tube that goes under the skin in her stomach. “There’s a lab test that I take every time before I see my endocrinologist. The ideal measurement is 7 or below. The day I started on the pump, it was 8.4. Three months later, it was a 6.7.”

That improvement wouldn’t have happened without the support that helped her gain the confidence to take the small step of simply trying the pump, she says.

Taking It Home

Confidence, it turns out, is crucial to improving health through small steps. To take advantage of the powers of confidence, it’s a good idea to make changes that you’re about 70 to 80 percent sure you can accomplish, says David Sobel, M.D., medical director of patient education and health promotion for Kaiser Permanente’s Northern California system.

Judith Hibbard said she’s heard of dieters whose first step was to eat nine donuts a day instead of 12. 

Katz and Hibbard say there are many other small steps you can take if your goal is to lose weight. Don’t shop while you’re hungry, for instance, and prepare a shopping list to guide healthier choices. At work, take the stairs a few days a week instead of the elevator.

You further your chance at success if you set up your environment to help trigger the behavior you want, according to Fogg.  “If you want to floss more, put the floss next to your toothbrush. When developing habits, you should try to make something you already do become the trigger for the next thing.”

Success, if you reach it, will build your sense of confidence, but don’t stop early in the process. “The thing about small steps is that you need to keep moving forward and take the next step after that,” Hibbard says. Luckily, Fogg points out, “In general, the more you do a behavior, the easier it is to do.”

As you move forward, remember the lessons of Christensen and Reder: it’s easier to change your life when supportive people are behind you. Friends and family can make a big difference, as can the staff at your medical office. Some people also seek out support groups.  “Social support can be helpful if the people around you already have the habit you want,” says Fogg.

If you can’t find the help you need, consider creating support systems yourself, as Reder did. She co-founded a group at Scripps Health’s Behavioral Diabetes Institute that matches diabetic patients with other similar patients who serve as mentors. The program is called Diabetes TLC, with the initials standing for “talk, listen, connect.”

The idea is to give the kind of insight and support that doctors can’t provide because they don’t suffer from the condition themselves, Reder says.

“The small steps our clients have taken with support from one of our teammates have assisted many of them in making huge changes, including better lab results, weight loss, testing their glucose more often and more balanced lives,” she says. “If you give people a list of 22 things they have to do, they’ll say forget it. If you do things one or two steps at a time, you’ll experience success and get ready to do more.”

It’s a small steps-big change success story. And there’s not a cold turkey in sight.

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